[2018 Version] Actual 500-551 exam question With New Practice Test Software

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Vendor: Cisco
Certifications: Channel Partner Program
Exam Name: Cisco Networking: On-Premise and Cloud Solutions
Exam Code: 500-551
Total Questions: 60

♥ 2018 Valid 500-551 Exam Questions ♥

500-551 exam questions, 500-551 PDF dumps; 500-551 exam dumps:: https://www.dumpsschool.com/500-551-exam-dumps.html (60 Q&A) (New Questions Are 100% Available! Also Free Practice Test Software!)

Latest and Most Accurate Cisco 500-551 Dumps Exam Questions and Answers:

Question: 21

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record
Which product provides these capabilities at the lowest cost?

A. Cisco Unified IP IVR
B. Cisco Unified CCX Standard
C. Cisco Unified CCX Enterprise
D. Cisco Unified CCX Premium
E. Cisco Unified CCX Enhanced

Answer: E

Question: 22

You are designing a Cisco Unified Contact Center Express system with these four requirements
• 250 configured agents
• a maximum of 150 agents that are logged in at any time
• 30 agents that are able to make outbound calls
• 20 agents that are able to answer emails
How many premium seats should you purchase?

A. 150
B. 200
C. 180
D. 250

Answer: A

Question: 23

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

A. Media
B. Database
C. Unified CM Telephony
D. Configuration datastore

Answer: B

Question: 24

What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?

A. 300
B. 150
C. 400
D. 50

Answer: A

Question: 25

is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard deployment supports?

A. 200
B. 400
C. 300
D. 150

Answer: C

Question: 26

What are the peripheral variables in the Set Enterprise Call Info step related to?

A. call variables
B. custom variables
C. script parameters that are passed from the application configuration
D. ECC variables

Answer: A

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